Updated posts August 2026
Monarch Estate Services: Where Property Management Meets Luxury Concierge
Transparency, trust, and teamwork are three qualities that make a business thrive. Through the partnership of Mendy Katz, President, and Carol Caprio, Vice President, Monarch Estate Services, LLC is one of the leading companies merging property management and luxury concierge. Traditionally these two sectors stand alone, but through Katz and Caprio’s teamwork, valuable results and true lifestyle service are delivered through the company’s unique hands on approach.
“The name Monarch is a reference to royalty. For us, we want all our clients to have a full range of unparalleled customer service and be treated like nobility. We want to provide service through true connectivity, availability, and transparency,” said Mendy Katz.
Katz has been providing property management services to real estate housing clients in the Connecticut and Tri-State area for over twenty years. He single handedly took a forty unit real estate company and developed it into a 2,000 unit conglomerate in just three and a half years. According to Katz, the key to excellent property management and building success is transparency. Sharing key performance indicators through reports and maintaining open communication are attributes that consistently drive achievement. As his passion for real estate strengthened over the years, he has worked with banks to renegotiate defaulted mortgages, saving clients more than $9 million throughout his career.
A Business Built on Three Core Pillars
Using transparency, trust, and teamwork as its foundation, Monarch’s success has continued to grow. Today, Monarch aims to manage properties across the United States and currently works with more than 65 clients. Some of Monarch’s services include home renovation, home maintenance and repairs, security and technology installation, interior design and home staging, pool services, maintenance of outdoor amenities, architectural landscaping, and maintenance of equestrian facilities. Monarch’s strength lies in its special relationships with vendors, including a partnership with the sole contractor for the US Open, a connection that has led to client requests for tennis and pickleball courts to be added to their properties, as pickleball continues to grow as the sport of the moment.
With Carol Caprio at the helm of the concierge side of the business, any personalized service can be achieved. Caprio’s background in the fashion industry, having worked for companies including Calvin Klein, Chanel, Saks Fifth Avenue, and Michael Kors, gives her a strong understanding of design and the luxury market. Licensed in real estate for over ten years, Caprio brings together her knowledge of both worlds to help scale Monarch’s ongoing growth.
“Merging the luxury real estate market with lifestyle management is very dynamic. There are concierge services and there are real estate property management companies, but we really do not see the competition coming together to form a conglomerate. If one’s foyer needs fresh cut flowers, luxury ground transportation, or a private jet needs to be arranged, we can do it all,” said Caprio.
Where Real Estate and Lifestyle Truly Intersect
Approximately two thirds of Monarch’s clients take advantage of the company’s luxury services, which include access to a yacht syndicate of more than 70 vessels and a private plane syndicate featuring over 200 luxury jets. Monarch’s reach extends well beyond the United States, with established partnerships in Europe, Monaco, Italy, and the UK. Providing unparalleled service remains the company’s central focus.
With transparency, trust, and teamwork serving as Monarch’s foundation, the company uses a dedicated app to maintain constant communication with clients. The app is user friendly, allowing clients to request services and receive real time updates on those requests. Keeping clients informed at every stage enables a truly cohesive communication process. It’s this responsiveness to last minute changes and requests that defines genuine concierge service. Katz maintains oversight of requests and tasks alongside a dedicated property management team. Even so, the Monarch team recognizes that while synergies exist between its two divisions, every service can be selected separately and customized entirely upon request.
“For Monarch, there is no ceiling to reach. We are growing globally, and our clients are our family,” said Caprio.
What Truly Sets Monarch Apart
What distinguishes Monarch from either a traditional property manager or a standard concierge service isn’t simply the breadth of what it offers, but how seamlessly the two worlds are woven together under one point of contact. A client doesn’t need to coordinate separately with a landscaper, a travel service, and a security installer, Monarch’s model is built around eliminating exactly that kind of fragmented experience, replacing it with a single, cohesive relationship built on consistent communication.
Looking to expand further, and backed by a long list of vendors and established partners, Monarch is able to customize favorable financial packages for its clients. New clients can currently take advantage of 10 percent off first time concierge packages, luxury estate management, or travel related services.
“Communication and transparency are keys that have helped Monarch grow. We hear people, we really listen to what is important to each discerning client. We instill trust. If you can transparently explain to any client the processes needed to assure the right confidence, positive end results are always achieved. This is why our clients want to do business with us,” said Katz.
