By Angela Trostle
Suntra Modern Recovery is an innovative New York City-based, addiction rehabilitation and treatment service, that helps people access care when and where they need it. Founders Dr. Jean-Luc Neptune and Adam Banks have created a bespoke service that combines at-home and telemedicine-based care for people with substance use disorders.
1.) Can you talk about the services you offer?
At Suntra Modern Recovery we understand that recovery from addiction is a process that takes time and involves the entire family. Our service ranges from the high intensity initial phase, when someone first realizes that they have a problem, through the longer-term support individuals need to attain a durable recovery. To support this life cycle of recovery we offer our clients a range of services, including coordinating an intervention, providing physician oversight of at-home detox, providing long term coaching, and managing an individual’s medication needs over time.
2.) What is your philosophy on recovery?
We understand that recovery takes time. There is always a temporal aspect to successful recovery and there’s never just one thing that can treat an addiction. Recovery is not an event; it is a process. Addiction is also not treated in a vacuum. Successful, long term, recovery involves helping an individual and the whole family to heal. Each situation is unique, and we have to focus on “doing what works”. Research has shown that clients have higher success rates the longer they stay in continuous treatment, so our programs are designed to make it easy for people to continue receiving care at home, at work, on vacation, or wherever it’s needed. In addition, behavioral treatments that help patients, for example, build coping skills and sustain their motivation are clearly shown to be effective, and we incorporate those concepts into our coaching programs.
3.) Have you seen an uptick in addiction during Covid-19?
Absolutely. Early on in the pandemic we saw traffic increase to our website by 5-10x. The COVID-19 pandemic has been stressful for every American. We are living in a very stressful time, sequestered at home, and people are reporting being lonely. The pandemic has created economic stresses for families, has disrupted school routines for parents and children, and has created immense uncertainty for the future. Addictions that might have been hidden are now being seen by family members as adult children are living at home and spouses are seeing behaviors that used to be hidden by work.
4.) Can you tell us how your programs work?
The hardest part of beginning treatment for an addiction is the first call. There is a lot of shame in making that first call for help, but we know that recovery never happens alone. Recovery always takes outside help. Working with Suntra Modern Recovery is simple. It all starts with a complimentary consultation (call us at 646-350-0064) in which a knowledgeable member of our team will talk with you about your situation. From there we’ll develop a custom program and treatment can begin immediately. For interventions, we work with families over a 90-day engagement. During that time, we’ll work with the family to learn more about the patient, diligently plan an intervention meeting, execute on the intervention, begin treatment, and most importantly, support the individual as they begin recovery. Some clients choose to work with us for 6 month or even a year. For coaching, we similarly work with patients for extended periods of time, with some patients receiving six months of coaching or more. Our coaching system focuses on educating patients through our curriculum, providing regular support via Zoom, setting goals, and creating accountability throughout the length of our relationship. We know that we have to make recovery approachable and dare-we-say enjoyable.
5.) What is unique about your care?
There is just no ‘one-size-fits all’ answer to recovery. While one person might do well in traditional treatment settings, another person may have an aversion to that environment. We get to know clients, understand what is driving the addiction and understand what they want in recovery, and then we build programs around each person. We offer a very flexible service that is easily accessible and can be customized to the needs of each individual client. Finally, because we are a private pay service (i.e., we do not accept insurance) we’re better able to customize our services to the needs of our clients and we’re able to deliver a higher level of confidentiality and privacy.
6.) What’s the most important thing to you as a recovery service provider?
We know that coming forward with an addiction is hard to do and asking for help is the last thing many people want to do. We assure everyone that we talk to that we have heard it all before – after doing this for years, there is no story that surprises us, and that brings a lot of comfort to clients.
Jean-Luc Neptune is a physician and Medical Director at Suntra Modern Recovery. Dr. Neptune earned a BA from Columbia College at Columbia University, an MD from the Columbia College of Physicians and Surgeons, and an MBA at the Wharton School. Dr. Neptune completed a residency in internal medicine at New York Presbyterian Hospital and is licensed to practice medicine in the state of New York.
Adam Banks is a certified interventionist and executive recovery coach at Suntra Modern Recovery. He received an MBA from the University of Chicago and built a healthcare services company that was acquired by UnitedHealthcare. He learned his rigor and attention to detail from his career as an airline pilot, holding an ATP, the FAA’s highest license.
Suntra Modern Recovery