When it comes to selecting the best large airports in North America, passenger experience is everything. J.D. Power’s 2024 North American Airport Satisfaction Study reveals which airports consistently deliver on customer expectations for on-time performance, cleanliness, dining, and ease of travel.
The study, a trusted resource for travelers and airport professionals alike, evaluates key dimensions of airport service across North America.
This year, John Wayne Airport in Orange County, California, claimed the top spot for large airports, dethroning Tampa International Airport, which held the title for two consecutive years.
Let’s explore how John Wayne Airport, along with other leading airports, excelled in providing travelers with exceptional experiences.
The J.D. Power study measures overall passenger satisfaction based on seven critical factors:
Based on surveys from over 26,000 U.S. and Canadian travelers between August 2023 and July 2024, the study ranks airports on a 1,000-point scale.
Large airports, those with between 10 to 32.9 million annual passengers, were ranked according to these seven factors.
John Wayne Airport (SNA) emerged as the best large airport for 2024, earning an impressive 687 out of 1,000 points.
This is a significant leap from its second-place finish in 2023, reflecting the airport’s commitment to improving the passenger experience.
Key factors driving John Wayne’s success include:
Named after the famous actor John Wayne, who lived near Newport Beach, the airport continues to honor its heritage while prioritizing the modern needs of travelers. Currently, John Wayne Airport serves over 11.7 million passengers annually, with direct flights to more than 40 destinations across the U.S.
Below is a snapshot of the best large airports in North America based on the J.D. Power satisfaction study:
Rank | Airport | Satisfaction Score (1,000) |
---|---|---|
1 | John Wayne Airport, Orange County | 687 |
2 | Tampa International Airport | 685 |
3 | Kansas City International Airport | 679 |
4 | Dallas Love Field | 676 |
5 | Nashville International Airport | 670 |
6 | William P. Hobby Airport | 669 |
7 | Sacramento International Airport | 668 |
8 | Portland International Airport | 667 |
9 | Salt Lake City International | 666 |
10 | San Jose International Airport | 665 |
Tampa International Airport (TPA), after two consecutive years in first place, now ranks second with a score of 685. Despite the slight drop, Tampa continues to impress travelers with its strong sense of identity and intuitive design. The airport is celebrated for its:
In 2023, Tampa served close to 24 million passengers, marking an 11.24% increase from the previous year. The airport’s ability to handle such growth while maintaining service quality continues to be a key factor in its strong rankings.
What makes the top airports stand out in J.D. Power’s rankings is their consistent focus on passenger convenience and overall experience. Travelers seek airports that offer:
As air travel continues to recover and grow, airports across North America will need to prioritize passenger satisfaction in order to remain competitive.
The airports leading the charge are those that combine efficiency, local culture, and a calming environment, ensuring every traveler enjoys a stress-free experience from start to finish.
The top-performing airports, particularly John Wayne and Tampa International, show that when convenience and comfort are placed at the forefront, passengers are more likely to return and recommend the airport to others.
For more detailed insights on travel, luxury, and wealth, visit ImpactWealth.Org.
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